1. CARE INFORMATION
To keep your product in its original condition as long as possible, we recommend the following care instructions:
2. WARRANTY PERIOD
- Avoid contact with abrasive surfaces, which can cause scratches or abrasions.
- Do not expose the product to moisture or wetness. Avoid exposure to direct sunlight. Keep the product away from heat sources (such as heaters, car interiors excessively heated by the sun, etc.).
- Avoid contact with greasy surfaces, cosmetics, perfumes, water and alcohol solutions, and any material (magazines, other leather products, etc.) that could stain the surface of the product.
- Do not expose the product to water. In case of soaking or surface contamination, dry the product with a light cloth that absorbs moisture well and does not leave lint. Do not use solvents under any circumstances.
- If soiled, wipe it with a soft light colored cloth soaked in water or professional leather care product.
- To protect the product when it is not in use, store it in the case provided.
- Do not use wet wipes for care, as their composition may damage the skin.
The period during which the manufacturer (seller) assumes the obligation to maintain the quality of the product and to repair or replace the product free of charge if it is damaged, is 12 months from the date of purchase.
Countdown begins from the date of sale in the store and subject to the rules of care and operation. Minor defects that can be eliminated without reducing the consumer qualities of the product - are not a reason for exchanging or returning the product.Not a warranty case:
The list of defects that constitute a warranty case:
- mechanical damage and physical wear and tear of materials during normal use;
- damage caused by exposure to extreme temperatures, water, acids and other aggressive chemicals;
- coloring of the product surface as a result of contact with fading objects;
- damage caused by significant overloading of the product, and negligent use of the product or use for other than its intended purpose;
- deformation of the product resulting from improper storage.
- shedding material coating;
- disruption of the integrity of the seams;
- skin tearing caused by a manufacturing defect;
- breakage of the coverage on the open seams of the product (excluding mechanical damage);
- breakage of fittings due to manufacturing defects.
In case of self-initiated constructive changes that resulted in damage to the product, the warranty is void. 3. ORDER DELIVERY
3.1 The Goods shall be delivered by postal operator in the form of a postal delivery with payment on the payment page of the Website or electronic invoice for the Goods by bank card or bank transfer. Methods of delivery: Special delivery in Kiev or Nova Poshta in Ukraine. Delivery outside of Ukraine (except Russia and Belarus) is carried out by DHL or UPS courier services or others at the discretion of the Seller. Specific terms of delivery may be agreed between the Buyer and the manager when confirming the Order.
3.2 The territory goods delivery is online and does not limit the territory of Ukraine.
3.3 Delays in delivery are possible due to unforeseen circumstances, which occurred through no fault of the Seller.
3.4 Upon delivery, the Order is handed over to the Buyer or a third party specified in the Order as the Recipient (hereinafter referred to as the Buyer and the third party as the "Recipient"). If it is impossible to receive the Order paid by cash payment by the above mentioned persons, the Order may be handed over to the person who can provide information about the Order (number of the shipment and/or Name of recipient), as well as pay the full price of the Order to the person who delivers the Order.
3.5 The risk of accidental death or damage to the Goods shall pass to the Buyer from the moment the Order is handed over to him/her and the Recipient of the Order signs the documents confirming the delivery of the Order.
3.6 The cost of delivery of each Order is paid by the Buyer, except when it is mentioned separately on the website in the section "Delivery and Return".
3.7. The Seller's obligation to hand over the goods to the Buyer is considered to be performed at the moment the Buyer receives the shipment as this moment is determined in accordance with the current rules of postal communication.
The procedure of delivery and disclosure of consignments containing the goods shall be determined in accordance with the applicable postal rules.
3.8. When accepting an Order from the courier, the Recipient shall inspect the delivered Goods and check their compliance with the declared quality, assortment and completeness of the Goods, as well as check the service life of the delivered Goods and the integrity of packaging. In case there are no claims to the delivered Goods, the Recipient shall sign in the "Order delivery form" and pay for the Order. The signature on the delivery documents indicates that the Recipient has no claims to the Goods and the Seller has fully and properly fulfilled its obligation to deliver the Goods.
3.9. The date, time and, if necessary, delivery route can be specified by a manager who contacts the Buyer to confirm the Order.
3.10. The User understands and agrees that:
delivery - a separate service which is not an integral part of the Goods purchased by the Buyer and which ends when the Recipient receives the Goods and makes payment for them. Claims to the quality of the purchased Goods, arising after receipt and payment for the Goods, shall be considered based on Law of Ukraine "Consumer Rights Protection" and the Seller's warranty obligations. In this connection, the purchase of the Goods with delivery does not give the Buyer the right to demand the delivery of the purchased Goods for the purpose of warranty service or replacement, does not give the Buyer the possibility to carry out warranty service or replacement of the Goods by way of departure to the Buyer and does not imply the possibility to return the cost of delivery of the Goods in cases when the Buyer has the right to return the money for the Goods according to the Law of Ukraine "Consumer Rights Protection". All goods purchased by the Buyer online and shipped outside Ukraine may be subject to import taxes, duties, VAT and import restrictions in the country of receipt specified by the Buyer, payment for which is the personal responsibility of the Buyer and their size can not be fully or partially compensated by the Seller or calculated in advance online. 4. GOODS AND MONEY RETURN
IMPORTANT: Products purchased during war in Ukraine are not subject to exchange or return.
4.1. The Buyer has the right to refuse the received Goods and terminate the Purchase and Sale Agreement within 14 calendar days from the day of receipt of the Goods, excluding the day of purchase, except for the Goods that are not subject to exchange and return based on the Resolution of the Cabinet of Ministers of Ukraine N172 dd. 19.03.1994 "On Amending Certain Legislative Acts as amended and supplemented "Consumer Rights Protection". For details refer to website menu section Shipping & Return.
4.2. Returned goods, with all seals, labels should be sent by the Buyer by mail at the address specified by the manager.
4.3 Goods Return is proper quality
4.3.1 Goods Return is made possible if the Goods have not been used, their appearance, consumer properties, seals, labels have been preserved, and the settlement document issued to the Buyer together with the sold Goods has been preserved.
4.3.2 If the Buyer refuses the Goods that have already been sent to the Buyer, the Seller shall return the cost of the returned Goods to the Buyer, except for the fine for refusal of Goods, which is determined individually by the Seller for each Order sent outside Ukraine, within 30 days from the date of receipt of the returned Goods at the Seller's warehouse together with the application for return filled by the Buyer. The cost of return delivery of the Goods in case of return is paid by the Buyer. The refund of the cost of the Goods shall be made exclusively to the person specified in the Order for the Goods. If the Buyer has specified incorrect data in the Order, the Seller reserves the right to refuse such Buyer in refund.
4.3.3. If at the Buyer's request similar goods are not on sale with the Seller, the Buyer has the right to refuse to execute this Agreement and demand refund of the sum of money paid for the specified Goods. The Seller shall refund the amount of money paid for the returned Goods within 30 days of Goods return.
4.3.4 The fine for refusal in p.4.3.2 is total costs incurred by the Seller in the event of the Buyer's refusal to receive his order, namely: round trip delivery costs, including costs of delivery of the exchanged goods, costs of customs clearance of the goods (including import duties, VAT, brokerage services, etc.) and any other costs incurred by the Seller in connection with such return..
4.3.5. If the Buyer returns goods of proper quality, but upon receipt by the Seller it is found that the goods are not subject to return for any reasons based on the Resolution of the Cabinet of Ministers of Ukraine N172 dd. 19.03.1994 "On Amending Certain Legislative Acts "Consumer Rights Protection" or any reasons specified in these Rules, this product is returned to the Buyer at his expense.
4.3.6 In case of delivery of goods by international delivery services such as DHL, UPS and others, delivery is carried out to the Buyer's door. Confirmation of receipt of the goods is the signature on receipt of the parcel by the Buyer or other person located at this address (in accordance with the rules of transportation of the relevant courier and postal delivery services). Also, the goods shall be deemed delivered to the Buyer if the Buyer has instructed the representatives of the above mentioned delivery services to leave the parcel at the door without the presence of the Buyer. In this case, the risk of not receiving the parcel falls entirely on the Buyer.
4.4. Goods Return of Improper Quality:
4.4.1 Improper quality of product - a good that is defective and unable to perform its functional qualities. The received Goods shall comply with the description on the Website or in an e-mail. Differences in design or design elements from those stated in the description online/email are not an indication of the Product's nonquality or functionality.
4.4.2 The appearance and completeness of the Goods as well as the completeness of the whole Order shall be checked by the Recipient at the moment of delivery of the Goods. At the moment of receiving the Order the Buyer shall confirm that the Goods are free from visible defects, scratches or any other injuries. And that the goods are fully fit for their intended use.
4.4.3 Upon receipt of the Order no claims shall be accepted against external defects of the goods, their quantity, completeness and trade dress.
4.4.4 If the Goods of improper quality have been transferred to the Buyer, and the Seller has not agreed otherwise in advance, the Buyer may return the Goods. The return of such goods shall be made upon delivery at the Buyer's expense.
4.4.5 Claims for refund paid of goods are subject to satisfaction within 30 days from the date of submission of the relevant claim.
4.5. The refund shall be made by refund of the value of the paid Goods to the bank card by which the payment was made or by bank transfer, depending on how the payment for the Goods was made.
4.6 The Goods warranty shall be set by the manufacturer and indicated on the website on "Service" page. The Seller shall ensure that the Goods are properly applied and used within the warranty period.
The Seller is not responsible for defects in the Goods if they occurred after its transfer to the Buyer due to the Buyer's violation of the rules use/goods storage, actions of third parties/force majeure.